Under civil law, action must first be taken out of court against the perpetrator. However, this is often not entirely unproblematic due to (supposed) anonymity or the use of pseudonyms instead of real names. If the perpetrator is known, the matter is clearer. In this case, you can contact the perpetrator directly and assert claims against them. Hate comments, insults and lies etc. must be refrained from. This may result in claims for removal and injunctive relief, claims for damages or even claims for correction under press law. We can assert these claims on your behalf by first requesting the infringer to delete the relevant posts from the web in out-of-court proceedings. In addition, we demand the submission of a cease-and-desist declaration with a penalty clause with the aim of preventing future statements of this kind.
However, as already mentioned, since the identity of the commentator is often not known, the only remaining option is to contact the portal operator. The first step is to inform the portal operator of the infringement, whereupon the portal operator is obliged to check the facts of the case and delete the content if necessary.
If the out-of-court steps do not lead to the desired success, legal action is available. This is usually realized by means of an interim injunction for removal and injunction, which can be directed against both the infringer and the portal operator.