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Consumer Protection for Tourists – When your holiday souvenir costs more than you bargained for.


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Overpriced souvenirs from holiday paradises.

In many holiday destinations, they entice and await purchase by generous tourists: souvenirs, often in the form of jewelry, carpets, or other supposedly “valuable” keepsakes. Surrounded by the enriching experiences of a holiday in distant or exotic destinations, many tourists are tempted to purchase such high-priced souvenirs, believing that gemstones, jewels, gold chains, or hand-knotted oriental carpets can be acquired particularly cheaply where goldsmiths and carpet weavers are native.

However, upon their return, a rude awakening often follows: many travelers are dismayed to discover that they have brought back overpriced or even worthless souvenirs from their holiday destination. Concerned, they wonder if the damage can still be mitigated.

Our lawyers are well-versed in consumer protection laws of the respective countries and will comprehensively inform you about the possibilities of withdrawing from the purchase even after returning home and recovering your money.

Beforehand, feel free to try our non-binding quick check for jewelry or carpet purchases, or find out which dealers are already known to us in connection with overpriced products.

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Our Focus Areas for Consumer Protection for Tourists

Our consumer protection lawyers possess specialized knowledge of international markets and the legal foundations of consumer protection for Turkey, Northern Cyprus, Cyprus, Crete, Greece, Morocco, and Dubai. With our intercultural approach and years of experience in this international legal field, we can provide you with targeted and prompt advice. After a trip involving the overpriced purchase of jewelry or carpets, do not lose valuable time; contact us immediately. We are dedicated to helping you assert your rights.



Please read on the following pages to learn about our key focus areas:

Overpriced Carpet Purchases During Your Holiday

When visiting carpet manufacturers in Turkey, Northern Cyprus, Cyprus, Crete, Greece, Morocco, and Dubai, tourists are easily persuaded to purchase overpriced hand-knotted carpets.

Have you been persuaded to purchase jewelry while on holiday?

Often linked to a package tour, gold manufacturers lure unsuspecting tourists into their “workshops” to entice them into purchasing (supposedly) handcrafted jewelry at inflated prices.

The Applicable Right of Withdrawal

During sales events as part of a package tour, legal regulations comparable to German consumer protection laws for doorstep sales also apply in Turkey, Northern Cyprus, Cyprus, Crete, Greece, Morocco, and Dubai.

Customs Clearance and Import VAT for Foreign Goods

If jewelry purchased in a holiday country is imported into Germany, it must be properly declared to customs. Furthermore, import VAT must be paid.

Dealer Directory

The following list includes jewelry and carpet dealers who are regularly visited as part of package tours:*


Turkey

  • A-R Halıcılık Turizm Sanayi ve Ticaret A.Ş., Tavas-Denizli
  • AC Kuyumculuk Mücevherat Kıymetli Taş Tur. San. ve Ticaret Ltd. Şti., Muratpaşa-Antalya
  • Altınova Jewellery, Beyoğlu, Istanbul
  • ARB Diamond, Muratpaşa, Antalya
  • Argos Jewel Art, Antalya
  • Avanos Carpets (Sentez Tourism, Trade, and Industry Inc.), Nevşehir
  • Batı Tourism Inc., Denizli Carpets, Denizli
  • Batı Tourism, Textile Products, Jewellery Industry and Trade Inc., Istanbul
  • Bedastan Jewellery, Antalya
  • Bergama Carpets - Carpet Collection and Production Center, Izmir
  • Cadaro Side Jewellery, Antalya-Alanya Highway, Side Junction, Manavgat, Antalya
  • Cankurtaran Carpets, Denizli
  • Carpet Weavers Center, Bergama, Izmir
  • Carpet Weavers Center, Cankurtaran, Denizli
  • Carpet Weavers Center, Ürgüp, Nevşehir
  • Çukurköy Carpets - Carpet Collection and Production Center, Denizli
  • D-Jewels - Altınova Jewellery, Antalya
  • DEMTAŞ Jewellery, Tourism, Trade, and Industry Inc., Antalya
  • DETAY Carpet, Jewellery, Industry and Trade Inc., Ürgüp, Nevşehir
  • Faruk Gold (AC Jewellery), Muratpaşa, Antalya
  • Galata Istanbul, Istanbul
  • Galata Jewellery, Izmir
  • Galata Jewellery and Carpets, Izmir
  • Galata Quality Bodrum, Muğla, Bodrum
  • Gallery Çukurköy, Cankurtaran, Denizli
  • GÖRDES Carpet & Jewellery, Cağaloğlu, Istanbul
  • GÖRDES Carpets, Jewellery, Tourism and Trade Industry Ltd., Istanbul
  • Hadosan Carpet, Ürgüp-Nevşehir
  • K-G Jewellery Center, Izmir
  • Ladik Carpet Ürgüp Branch, Ürgüp-Nevşehir
  • Ladik Carpet Cankurtaran Branch, Cankurtaran-Denizli
  • Lykia Jewellery Carpet Tourism Industry and Trade Joint Stock Company (A.Ş.), Antalya
  • Lykia Marketing Center - A-R Carpet Tourism Industry and Trade Inc., Tavas-Denizli
  • Matis Tourism Touristic Goods Marketing Trade and Industry Inc., Nevşehir
  • MM Paşa Carpet House, Side-Manavgat-Antalya
  • MM Pasa Carpet and Jewellery, Side-Manavgat-Antalya
  • Orko Jewellery (Akche Jewelry), Kepez-Antalya
  • Perge Jewels, Istanbul
  • Rainbow Jewellery Construction Contracting Real Estate Industry and Trade Ltd. Co., Antalya
  • Rom Diamonds, Antalya
  • Saphir Jewels, Marrakesh / Morocco
  • Sentalya Tourism Jewellery Textile Products Industry and Trade Inc., Antalya
  • Sentez Avanos Carpet, Nevşehir
  • Sentez Carpet Tourism Trade and Industry Inc., Denizli
  • Sentez Tourism Textile Products Jewellery Industry and Trade Inc., Istanbul
  • Simge Carpet, Üçhisar-Nevşehir
  • Storks Jewellery Center, Istanbul
  • Storks Jewellery Center, Antalya
  • Storks Jewellery Store Chain, Antalya
  • Sümer Jewellery Center, Antalya
  • Tuğra Jewellery Altınova, Antalya
  • Urartu Carpet & Kilims, Van
  • Urartu Halıcılık ve Kuyumculuk, Istanbul
  • Ürgüp Halıcılık A.Ş., Nevşehir
  • Violla Jewellery & Leather - Rainbow Mücevherat İnşaat Taahhüt Emlak Sanayi ve Ticaret Ltd. Şti., Antalya

Turkish Republic of Northern Cyprus

  • Bufavento Jewels, Lefkosa-Nicosia
  • Carpet Center Teppichzentrum KKTC, Magosa (not to be confused with the German provider carpetcenter.de)
  • Kyrenia Leather Limited (Leather Shop), Girne / Cyprus
  • Pasha Port Carpets Free Port Ltd, Famagusta
  • Turmağ Trading Ltd., Lefkosa
  • Topas Jewellery, Lefkosa

Greece

  • EKAO Halida Carpets Private Company, Heraklion-Crete
  • HSHB Diamandi Jewels Private Company, Crete

Montenegro

  • Diana Jewelry, Kotor-Budva

United Arab Emirates

  • Al Mumayyaz Jewellers L.L.C., AMJ, Dubai / UAE
  • N G Emirates, Dubai, UAE
  • Origin Jewellery Showroom, Dubai - AL GARHOUD / UAE

Morocco

  • Carpet Weavers Center, Meknès
  • Detay Ourika / Saphir Jewels, Marrakech

* The inclusion of the companies or businesses in the list above does not imply that these companies or businesses engage in the unfair business practices described on this website, in our opinion.

Have you already received correspondence from a dealer?

Since some of the dealers listed above are represented by a lawyer or a collection agency, you may receive a payment request. Even in these cases, we, as your legal counsel, will provide you with competent and solution-oriented advice.

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Your contacts for consumer protection for holidaymakers