Consumer Protection and Right of Withdrawal

Whether it's the famous vacuum cleaner, a magazine subscription, or a set of storage containers: many goods or services are sold not only in traditional retail stores or via the internet but also door-to-door. This includes not only door-to-door sales in the form of a representative visit who actually offers their goods at the doorstep, but also any sales situation concluded outside a company's business premises. For example, we encounter such transactions in pedestrian zones, at trade fairs, during coffee excursions, or even at the workplace. However, the most common situation nowadays is purchasing through online retailers.

Not all consumers are aware of their rights regarding withdrawal and rescission in non-face-to-face transactions. In traditional door-to-door sales, pressure is often exerted on customers, who – feeling overwhelmed or surprised – cannot take the time to reconsider their decision to make the purchase. Consequently, they often regret the purchase later.

We inform you about the legal situation and your options after concluding consumer contracts.

Regarding the purchase of goods during holiday trips to Turkey, please also note our special focus on Consumer Protection in Turkey.

• Have you concluded a contract by phone or via the internet? 
• Have you concluded a transaction outside retail premises?
• Do you wish to reverse this contract?

Process and Support

• Summary of the facts of the case. 
• Initial consultation, including discussion of the next steps
• In-depth consultation after determining your individual objectives.
• Review of the legal validity or possibilities for reversing the concluded contract.

Goals and Prospects of Success

• Withdrawal or reversal of the concluded contract.

Time Commitment and Duration of Proceedings

• Consultations are available at any time and on short notice.
• In-depth consultation, also in the form of a written expert opinion, is possible within a few business days.
• The duration of out-of-court proceedings largely depends on the successful cooperation of all parties involved.
• Any potential duration of court proceedings is primarily determined by the competent courts.

Costs and Fees

• An initial consultation for consumers is available for a maximum of EUR 190.00 plus statutory VAT.
• Costs for further, including written, advice and representation vary depending on the scope, complexity, and importance to the client.
• It is possible to agree on fair flat fees for out-of-court representation.
• The costs of legal proceedings are determined by the Lawyers' Fees Act and the Court Costs Act.
• Full reimbursement of costs by the opposing party is possible in the event of a successful claim or defense.