Business Etiquette Turkey

Turkish business etiquette differs in some respects from German practices. Those who understand the cultural differences and master the rules of etiquette can benefit from strong business relationships. We have summarized some key fundamental rules for business etiquette in Turkey here for you.

Preparations for the First Meeting

• Calm and respectful interaction is the paramount rule in the Turkish culture.
• Neat, tasteful attire and a well-groomed appearance are also important standards in Turkey.
• Personal contact and nurturing relationships are highly valued, especially in Turkey. This should be considered in your time planning to allow ample opportunity for building trust.
• The first meeting should be arranged according to standard practices. For assurance, the appointment should be confirmed by email or fax before you depart.
• The need for interpreters should be assessed before the meeting. The quality of the selected interpreter is critical for a successful outcome.

Time and Punctuality

• According to Richard Lewis's concept system, Germany strictly adheres to a linear-active time culture, while Turkey follows a multi-active and polychronic time culture.
• In Germany, the punctuality of appointments, bus schedules, and similar arrangements is standard. Precise time planning for business meetings is also customary. In Turkey, however, there is a perception of being “master of time,” meaning a meeting concludes only when its objective has been reached.
• For buses or similar public transportation, schedules are generally not provided. Instead, buses arrive with a certain regularity and stop when flagged down.
• Delays for appointments are common but should not be taken personally.
• Tasks are often performed polychronically, meaning simultaneously with other activities. It is not uncommon for a Turkish business partner to make several phone calls during a meeting.

Conducting and Process of Negotiations in Turkey

• At the first meeting, the initial getting-to-know-you phase also occurs on a personal level. Conversations are characterized more by emotion, trust, pride, and a sense of honor than is typical in Germany.
• The Turkish business partner prefers to have matters presented (audio-)visually, meaning with numerous graphics and oral explanations. Written texts are less favored.
• Negotiations, especially regarding prices, may be conducted with great intensity, which signifies a strong interest in the product.
• Friendliness and patience are key to success, whereas pressure and strict deadlines will typically lead to the breakdown of negotiations.

Navigating Rituals.

• Exchanging business cards at the beginning of a meeting is absolutely mandatory.
• It is not customary to exchange gifts at the first business meeting.
• Meetings typically take place in restaurants or at least outside of business premises.

Business Dinners and Private Gatherings (Family).

• Alcohol consumption is uncommon at lunch but is welcome in the evening.
• In the evening, a multi-course meal can last for many hours, with long breaks taken between courses.
• At the entrance, the waiter greets guests and escorts them to a table.
• The Turkish business partner will gladly recommend a menu at the chosen restaurant.
• The bill will certainly be paid by the Turkish host; however, the guest should take responsibility for the subsequent invitation and insist on paying. Discussions about this are commonplace.
• Tips are typically between 5 and 10% of the bill amount.

Crucial for Intercultural Success.

Whether it concerns complex contract negotiations with Turkish business partners or the smooth handling of administrative tasks in Turkey, our diverse team supports you with the necessary expertise, empathy, and sensitivity to local customs. To ensure the success of important projects in Turkey, we recommend seeking advice from us as Turkish lawyers in Nuremberg.